Terms & Conditions
Our shipping rates are calculated by the amount spent per delivery address, and are listed below based on Ground Shipping via USPS.
Orders placed Monday through Thursday will be processed within 1 to 2 business days, except during busy holiday seasons.
We do not ship packages over weekends; those orders will be held until the following Monday. This is to avoid products being stored in our shipping facility over the weekend. Special arrangements are made via email at firstname.lastname@example.org.
Please keep in mind that orders received after 3 pm will be considered placed the following day.
We do not ship to PO Box addresses.
Errors in Placing Your Order
The accuracy of the billing and shipping information you provide is crucial in making sure your delivery is prompt. Sobaya New York is not responsible for errors in information, and costs resulting from such errors will be charged to you, as well as a $10 shipping charge for the return or re-delivery of your package.
Returns will be accepted by Sobaya New York only upon a prior written agreement and in no case more than 48 hours after delivery to a recipient. All orders are FINAL. NO return of perishables will be accepted for a refund.
Where Sobaya New York accepts a return in the case of an obvious flaw or the nonconformity of the products delivered with an order, we will allow the free replacement of the product or the return of the amount paid by the purchaser with a proof of the damage in the form of a picture on arrival. In making a purchase, the purchaser, on behalf of him/herself and any recipient of the purchase, waives any additional claims it may have, including for interest and other payments.
Track Your Order Here with your USPS tracking number(s). Orders shipping Ground leave our East Village facility within 48 hours of processing.
Ground orders may be delivered anywhere from 1 to 8 business days after you place your order, depending on delivery location.
Remember USPS only delivers on business days.
Delivery dates cannot be guaranteed with USPS Ground shipping.
We are not responsible with USPS delivery delays or other issues caused by USPS.
Email us at email@example.com